By using this site, you accept the Terms of Use and Rules of Participation. Double-click Printer Actions , and then double-click Maintenance Tasks. Solution and Diagnostic Data Collection. If these steps resolved the issue , you do not need to continue troubleshooting. Asia Pacific and Oceania. Also, do not retape the cartridges.

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Select the desired files and choose ‘Download files’ to start a batch download. Remove the plastic protective tape. See your browser’s documentation for specific instructions.

HP Deskjet Printer – Ja Troubleshooting | HP® Customer Support

Choose ‘Refresh’ to update the list. Before you begin Important: Is my Windows version bit or bit? If these steps resolved the issueyou ddskjet not need to continue troubleshooting.

If you have a defective cartridge or printhead, it might be under warranty. Clean the copper-colored electrical contacts quickly so that the cartridges are not outside of the printer for more than 30 minutes. Lower the output tray. Turn on the power Press the Power button to turn on the product. Learn more about Dfskjet privacy policy.


Solution and Diagnostic Eeskjet Collection. This page requires Javascript. Open the cartridge door. Modify your browser’s settings to allow Javascript to execute. If you need a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Continue to the next step regardless. Reinstall each cartridge into the printer, and slide it into the empty slot at a slight, upward angle.

HP Deskjet 1000 Printer series – J110

The serial number provided does not match the previously selected product. Supported transparencies and labels Type. Also, do not re-tape the cartridges. The carriage moves into the access area. After turning the product on, a list of possible language settings displays on the product control panel. Insert the cartridge into its slot.

Insert the cartridge into seskjet slot. The list of all available drivers for your product is shown above. Make sure that the icon on the cartridge matches the icon on the slot.

HP Deskjet Printer series – J | HP® Customer Support

The printer aligns the cartridges and then prints an alignment page. No software or drivers are available for this product with the selected operating system.


The Virtual Agent is currently unavailable. J11 tri-color cartridge goes in the slot on the left. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.

Unplug the USB cable from the printer and computer if present. Remove the cartridges If the product is not already on, press the Power button to turn it on. The following video demonstrates how to fix a carriage jam. Print in ink backup mode If you do not have a replacement cartridge, you can still print in ink backup mode.